Booking and Payment procedures
Booking you can book one of our tour packages online by emailing a booking form including The name of your selected tour (by clicking Book below each tour of our organized tours). N.B: Reservations should be made as early as possible, especially in the high season (Christmas, New Year & Easter) due to the high demand. Kindly email your request to info@aswantailormade.com if you would like us to customize the tour which is suiting your requirements & an answer will be sent to you as soon as we finalize it. To confirm your booking we need copy of your passport and your flight details by sending them through the email.
Cancellation Policy
Cancellation should be received in writing by email or by fax.
Unused Services
Aswan Tailor Made is not responsible for any unused services (Tours, Accommodation & Meals), money cannot be refund.
Child Policy
Is sharing his parent's room: less than 02 years is free of charge. From 02 - 06 years will be charged 25% of the total amount of the tour. From 06 - 12 years will be charged 50% of the total amount of the tour. More than 12 years will be treated as adults - the full amount of the tour.
Our Responsibilities
Aswan Tailor Made & its suppliers are working hard in order to improve each itinerary & all features. If improvements can be made or unforeseen conditions beyond our control deem changed necessary, we reserve the right to vary itineraries & substitute hotels & Cruise ships. Tour Price Includes: only items specifically stated & mentioned in our tour packages. Excludes: - Any kind of insurance. - All items of the human nature such as Laundry, phone calls, tipping, beverage... etc. - Domestic Airfare (if not mentioned in the tour package). - International Airfare (by Client). - Departure tax (if any). - Entry Visa (unless required by Client). - Fishing Tackle in the fishing tour. - Gala Dinner of the New Year Eve (Night of December, 31st). - Any increase in entrance fees, taxes which might be implemented by the Government later on. Flight changes & delays: Changes by the airline will not result any refunds. Flight delays are unfortunate, but are inherent risk of any air travel & are completely outside the control or responsibility of Aswan Tailor Made. Traveler (s) may reserve the right to hold the airline responsibility in the event of a delay, the airline (and not the operators) will determine the procedure to be followed & the amenities/ compensation (if any) to be offered. Traveler (s) are subject to the tickets terms & tariffs of the airline which, when issued shall be the sole contract between the airline & the passenger (s). Traveler (s) should inform Aswan Tailor Made in case of flight delay or cancellation through our telephone number to act accordingly & do needful. N.B.: We don't arrange for international flights. However, you can book your direct flight to Cairo easily on Egypt air or by any other airline. Hotels: Aswan Tailor Made reserves the right to replace hotels without prior notice to participants, where circumstances dictate, in this event alternative hotel will always be of a similar standard. Accommodation levels & hotel ratings are slightly different in Egypt to general Western standards. Nile Cruises: The programs of the Nile Cruises may be changed without prior notice due to navigational circumstances. The programs of the Nile Cruises may change in sequence but not in visits. Aswan Tailor Made is not liable for these changes. Aswan Tailor Made takes a great care in choosing the suppliers, certainly we trust them but we do not control them, therefore we are not responsible for their acts or Omissions, so we can not assume responsibility for any claim, loss, damage, cost or expenses arising out of injury, accident or death, damage or loss or delay of baggage or other property, delay, inconvenience, loss of pay, upset, disappointments, distress or frustration (whether physical or mental ) resulting from: - The acts of omission of any firm other than Aswan Tailor Made. - Mechanical breakdowns, governmental actions, war, weather, acts of nature and other factors beyond our control. - Acts of Vandalism, Burglaries, Accidents, Injuries or any physical harm to your property or person. Complaints: Incase of having any problem whilst in Egypt, please inform your tour guide, your tour leader or your Aswan Tailor Made representative immediately so that we can try to solve it & to put things right as most problems can be solved on the spot.
Travel Insurance
We strongly recommend and advise that you obtain travel insurance. Policies are available to cover loss or damage to luggage, medical emergencies that your regular insurance might not cover when you are overseas, travel interruption, trip cancellation and unforeseen expenses if you have to cancel your trip.
Data Protection
We need to use any information you have given us to provide the holiday you have asked for. We will apply appropriate security measures to protect this data; however, we must pass this to suppliers of your travel arrangements, security or credit checking companies and to public authorities such as customs and immigration. When you make this booking, you consent to this information being passed to the relevant people.
Passenger Responsibility
Passenger has read the above terms and conditions and agrees to each of them. Passenger hereby warrants that they fully understand each of them. It is your responsibility to ensure that any specific passport, visa and health requirements required for your travel are obtained. We cannot be held responsible if you fail to do so and you will liable for meeting any additional costs incurred as a result of such failure. You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your travel. We will have no liability whatsoever to you through your failure to do so.